Last updated: 8 November, 2024
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you make a purchase or attempt to make a purchase through our site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
- Device Information: We automatically collect certain information about your device when you visit our site, including your IP address, web browser, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and how you interact with the site.
- Order Information: When you make a purchase or attempt to make a purchase through the site, we collect information relating to your order history and preferences.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and collect usage data. You can disable cookies through your browser settings, but this may affect the functionality of our site.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfil your orders, including sending you confirmations, updates, and shipping details.
- To communicate with you, respond to your inquiries, and provide customer support.
- To personalise your experience on our website and recommend products that may be of interest to you.
- To improve our website, products, and services by analysing how you use our site.
- To comply with legal obligations and protect our rights, property, and safety, as well as that of our customers and others.
Sharing Your Information
We may share your personal information with third parties to help us use your information as described above. For example:
- Service Providers: We share your information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products to you.
- Analytics: We use analytics services, such as Google Analytics, to help us understand how our customers use the site.
- Legal Requirements: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including as required by law, such as for tax and accounting purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you.
- The right to request that we correct any inaccuracies in your personal information.
- The right to request the deletion of your personal information, subject to certain exceptions.
- The right to object to or request the restriction of processing your personal information.
To exercise any of these rights, please contact us.
Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the “Last updated” date revised accordingly.
Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
